Infrastructure Management
Infrastructure Management
IT infrastructure management service (IMS) is about administering and managing technology, information and data in a proactive way. Its scope ranges from the Desktop to Networking, Storage, Data Security and Cloud-Security and Cloud-based Services – not forgetting the people employed to keep everything working.
When it comes to your IT services, we know it’s about more than just keeping the lights on.
We make it our business to understand yours, let us help transform your operations to ultimately save you time and money.
From outsourcing your IT helpdesk to storing your hardware in a state of the art data center, we’ll create a tailor-made solution to fit your bespoke needs.
Sounds too good to be true? With over 4 years of experience across a wide range of businesses in both the public and private sector, we know a thing or two about being a hands-on managed services provider. Just think of us as an extension of your business.
The IT IMS is the sum total of all of these parts, closely allied to the overall goals of your business.
Having an IMS provides clear boundaries for how your business infrastructure is managed. The primary goal of IMS? To minimise downtime and to keep your business as productive as possible. In addition, an enterprise IT team delivering infrastructure management services is responsible for issues including asset lifecycle management, network and connectivity issues as well as monitoring mobile devices and device maintenance.
In addition to simplifying making, reducing cost and improving reporting, an IMS can:
- Provide a rapid response to any IT-related crisis
- Proactively manage devices and networks in an agile and adaptable way
- Monitor service performance, detecting when service dips below the required standard
- Identify threats to your network, responding promptly to mitigate their impact
- Streamline your business’ day-to-day functions and operations to free-up your in-house IT team to focus more on your business’ overall strategy
- Reduce downtime by carrying out repairs more quickly
- Contribute to increasing customer satisfaction and business performance